Sailing updates


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This page is kept up to date with our latest travel information, so make sure you make a final check here before you set off to catch your sailing.

Sailing and Travel Updates


Dear Customer,

To protect our staff as far as possible and customers in order to prevent the spread of COVID-19 (Coronavirus), our ticket sales desk will be closed until further notice.

For enquiries & bookings please call 0345 609 1026 between 09:00 to 16:00 Monday, Wednesday to Saturday or visit our website where our staff can assist you via live chat between 09:00 to 16:00 Monday, Wednesday to Saturday or via email at . Our Contact Centre is closed on Tuesdays and Sundays.

Thank you for your understanding.



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Sailing to & from Channel Islands via Cherbourg-Passport Requirements

We have been notified by a border agency of a change in their approach that you will now need you to carry a valid passport on sailings between Poole and the Channel Islands, as you will be entering French territorial waters on sailings up to 14th February 2022.

Please ensure you bring your passport with you and present to either the UK or Channel Islands’ border authorities.

You are not regarded as an arrival in France for Duty Free or Covid reasons.

If you have any queries please call us on 0345 609 1026 or via our web-chat service.



Affected Ships


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