Condor Ferries Limited
New Harbour Road South
Dorset, BH15 4AJ
Data Protection Officer
New Harbour Road South
Dorset, BH15 4AJ
Condor Ferries Ltd, henceforth known as Condor, requires your personal data to fulfil its contractual and legal obligations when you make a booking with us.
We use your personal data for the following purposes:
Condor upholds very high standards for the protection of your personal data. Without your personal data, Condor will not be able to fulfil any of our legal of contractual obligations to which we are bound when you travel with us.
Under the GDPR, Condor relies on the following lawful basis’ for processing your personal data for the purposes set out above:
Where required and stated by us, we will process your personal data if required under:
Article 6 (a) – Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
To fulfil our legal and contractual obligations with you, we will process your personal data in the event of requiring to do so under:
Article 6 (b) – Contract: the processing is necessary for a contract we have with the individual; or
Article 6 (c) – Legal Obligation: the processing is necessary to comply with the law
Additionally, under the GDPR or relevant jurisdictional law, Condor must rely on an additional lawful basis to process your special category data which, if provided by you to us for operational reasons, includes your health data:
Article 9 (1) –. Explicit Consent: the data subject has given explicit consent to the processing of the personal data for one or more specified purposes
All personal data you provide to us is held with very high regards to data privacy. Condor will only share your data with third party recipients of whom have met our stringent criteria for data protection and will not be shared outside of what is stated below.
The data you supply to us is shared with and in the following circumstances:
Condor is a company that has its primary functions based in Guernsey - Channel Islands, and also has operations in Jersey. Guernsey and Jersey are British Crown Dependencies, but do not share EU status. However, Guernsey and Jersey have an adequate status rating for data protection from the European Economic Area making them an adequate country for Data transfers. Your personal data is accessed by both our employees in each Island for the fulfilment of our contractual and legal obligations and our bound by the contractual and legal obligations.
Your details will be submitted to Jersey and Guernsey Customs and Immigration systems if required, and is done so under a legal basis.
Your data may be shared with a third-party company for the purposes of post travel questionnaires. This company is based in the United States and is covered by the US Privacy Shield for data protection and data transfers.
No other personal data you provide to us is transferred or processed outside of the European Economic Area (EU).
Condor Ferries is legally required to keep certain sets of personal data for a specific retention periods.
We will process your personal data provided for the period in which you have a valid booking with Condor.
In the event your booking has travelled, cancelled or passed without travelling, Condor will hold your details for a 3-year period post the action date as is stated by Contract Law.
Your special category data, in this case your health data if provided to us for operational reasons, will be processed only for the period in which you have a valid booking with us. If a booking is no longer active, has travelled or passed without travelling or invalid, the special category data will be deleted.
If any legal action ensues at any point during your contractual period with us, or your details are required for the necessity of any legal proceedings and the retention period runs past that of the 3 years, then your data will be held until such time that the legal proceeding has been completed.
Condor processes your data under the lawful basis stated in this Privacy Notice.
You have rights over how we use your personal data, in relation to the lawful basis in which we collected it, these include the following:
Right to access: You have the right to request copies of the personal data we process about you.
Right to be informed: You have the right to be informed about what we do with your personal data. This is presented in this Privacy Notice.
Right to rectification: You have the right to request rectification of your personal data if you believe it to be incorrect or if it has changed since you provided the personal data.
Right to restrict processing: You have the right to request restriction of processing of personal data if you feel that we are not processing this lawfully or you may request to cease the nature of processing under the same circumstances.
Right to forget: You have the right to request to be forgotten, however, Condor has certain retention periods for personal data in accordance with legal and contractual obligations and may be required to refuse your request due to these circumstances.
Condor can, if necessary, refuse any of the above in certain circumstances.
If you have a concern or complaint about our processing of personal data, you can contact our Data Protection Officer whose details are listed at the top of this notice. If, after raising your concern or complaint with our Data Protection Officer you are not satisfied and still have concerns about the processing of personal data, or you believe we are unlawfully processing your data, you have the right to complain to the relevant Data Protection Authority (namely the Information Commissioners Office) by calling +44 (0)303 123 1113 or by visiting their website www.ICO.org.uk
If, at any point, Condor requests your consent for the processing of your personal data, you may withdraw this consent at any time.