Frequently Asked Questions
Our customer support team have used their knowledge to put together a list of answers to your most frequently asked questions. If your question is not answered below, then please get in touch!
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I need to change my booking. How can I do this? Is there a charge?
To make any changes to your booking, please call or email Condor Freight. There is no charge for making any amendments
Please note that all amendments made to your booking are free of charge.
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I need to cancel my booking. Do you charge for cancelling a booking?
If you are unable to travel on your booking or one of the journeys, you can cancel your booking by calling Condor Freight on 0345 609 1024. There is no charge for making a cancellation.
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How can I pay for my booking?
All payments are taken over the phone or via BACS transfer.
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Will I be able to amend my booking online?
If I make a booking in the port office or via the reservations department, will I be able to amend my booking online?
There is no amendment fee or additional charges for making a booking on the phone or at the Port.
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Do I have to pay a booking fee?
No booking fee applies to any Condor Freight bookings.
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