BeforeYou Travel

FrequentlyAsked Questions

Our customer support team have used their knowledge to put together a list of answers to your most frequently asked questions. If your question is not answered below, then please get in touch!

  • Do you send out tickets?

    All Freight passengers, both accompanied and unaccompanied, will be asked for an email address in order to send you an electronic booking confirmation. Please ensure we hold an up to date email address on your booking.

  • What do I need on the day to Sail?

    Prior to your sailing, you'll require the necessary completed paperwork including Consignment Note, Dangerous Goods Note ect. For more information of what documentation is required for what service type, please see our Docs and Forms page. If you are travelling between the UK and the Channel Islands, then you do not need your passport for travel. However, we recommend that you have a suitable proof of identity with you when you travel (e.g. driving licence or other photo ID)

    But don't forget you'll need a valid passport OR National Identity Card for travel to and from France.

    Passengers travelling to and from St. Malo must ensure that their passport(s) OR National Identity Card(s) is available for inspection and the correct and valid documentation is being carried. Visas are required by some non EEC nationals. If you are travelling to or from France, we ask that you complete your advance passenger information (API) at least 24 Hrs before your travel. You can complete this here. If you have not supplied this information before you travel, this will slow down the check in times for everyone else.

  • Do I need travel insurance and breakdown cover?

    Condor Ferries do not offer insurance on any good transported across any of our sailing routes. Customers must secure their own individual or organisational insurance.We recommend that you take out adequate insurance to provide protection against delays, loss or damage to personal effects, vehicles and other property as well as medical cover, vehicle breakdown insurance and personal travel cover for cancellation of journeys for reasons beyond our control.

    Please note that the European Health Insurance Card (EHIC) is not valid in the Channel Islands.

  • Can I receive updates on the day of travel?

    If for some reason, we encounter a delay, we will send you a text message and / or email detailing any changes to the schedule, alternatively, you can call our team on 0345 609 1024. The sailing updates page on our website will also be updated daily with any additional information or changes. So that you can be certain we can get you the most up to date information please make sure we hold your current contact information, a mobile number where applicable. You can also follow us on Twitter.

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